State Farm® Insurance Agent Hunter Jones

"Suzie, Your review contains several false claims that misrepresent the facts. Our agency did not deny your claim - all claims decisions are handled exclusively by State Farm's claims department. The rideshare endorsement was clearly explained, properly added for your protection, and later removed at your request. To maintain respect towards your privacy, I will not divulge details on your personal circumstance nor your reasoning of removal which is documented but let it be known that multiple time stamped and dated notes on your file detail your interactions with us. Including an email from my staff explicitly stating that the endorsement was required for coverage while participating in Uber or Lyft. Where we provided the exact policy language that supported our recommendation, but despite this, after adding the coverage, then receiving an updated bill, you requested for us to remove the endorsement a month later. We maintain thorough internal documentation showing every step of that process which was explained to you in our last in person appointment. Suggesting otherwise is simply inaccurate. Our agency stands behind our integrity, professionalism, and commitment to advising every client with complete transparency. -Hunter Jones"

"Thank you for sharing your positive experience with us! We're delighted to hear that you are pleased with our customer service and rates. Your feedback is greatly appreciated and motivates us to continue providing excellent service."

"Thank you for sharing your experience with us. It's wonderful to hear that Makayla was able to assist you so effectively. We appreciate your kind words and are glad to have been a part of your journey. Your feedback means a lot to us!"

"Thank you, Amy, for sharing your experience with Jodi and our agency. We're delighted to hear that Jodi was able to assist you with patience and professionalism. Your recommendation means a lot to us, and we're grateful for your trust in Hunter Jones State Farm Agency."

"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."

"Thank you, Lacey, for sharing your positive experience with Hunter and the team. It's wonderful to hear that you found the service professional and knowledgeable. Your recommendation means a lot to us, and we're glad to have been able to assist you with your insurance needs."

"Thank you, Anthony, for sharing your experience with Jodi. It's wonderful to hear that she was personable and patient while providing detailed information about your home and auto policies. We're glad to know that Jodi has made you feel supported and accessible for any future needs. Your feedback is greatly appreciated!"

"Thank you, Christopher, for sharing your experience with us. It's wonderful to hear that Makayla was able to assist you with your question and that her professionalism made a positive impact. We strive to provide excellent customer service, and your feedback is greatly appreciated. If there's anything else we can do for you, please let us know."

"Thank you, Anita, for sharing your positive experience with the team. It's wonderful to hear that you found the communication thorough and enjoyable. We truly appreciate your feedback and are glad to know that working with us has been a great experience for you. Your support means a lot to us!"

"Thank you, Rick, for sharing your positive experience with us. It's wonderful to hear that Makayla and Hunter made a great impression with their professionalism and knowledge. Your recommendation means a lot, and we're glad to have met your expectations. Looking forward to assisting you again in the future!"

"Darlene - Thank you for sharing your concerns. We want to clarify that we have provided all the necessary information needed to ensure that the collateral is properly insured, including the status of the policy, whether it is currently in force, and confirmation of payment status. As the loss payee on the policy, please understand that we are legally prohibited from disclosing personal information about the policyholder to you. It appears that the request for information may be related to a personal dispute with our customer. We are not able to be involved in such matters, nor is it legal or ethical for us to share confidential information under these circumstances. We appreciate your understanding and remain committed to handling all matters in accordance with legal and ethical standards. We want to take care of every person that crosses our path, but unfortunately what you are asking of us would jeopardize our business and reputation of putting customers first and doing what's right, even when it's not the easy choice. What would happen if you tried approaching this person directly with your concerns rather than trying to get us to breach ethical and legal standards for your gain? Hunter"

"Thank you for sharing your experience with us. It's wonderful to hear that Jodi was able to assist you with better coverage and rates. We're glad you found her service professional and helpful. Your feedback is greatly appreciated, and we're pleased to know you had a positive experience with our agency."

"Thank you, Julia, for sharing your positive experience. It's wonderful to hear that the phone call was helpful, informative, and pleasant. Your feedback is greatly appreciated and motivates us to continue providing excellent service."

"Thank you, Ruth, for sharing your experience with us. It's wonderful to hear that Makayla was able to make your transition to a new state smoother and that she provided clear and professional assistance. We're delighted to know that you found the process straightforward and that Makayla's expertise met your needs. Your feedback is greatly appreciated and helps us continue to provide excellent service."

"Thank you, Mishal, for sharing your positive experience with us. It's wonderful to hear that the team have been able to assist you effectively with your insurance needs. Your recommendation means a lot, and we're glad to know we've consistently met your expectations. We look forward to continuing to provide you with excellent service."

"Thank you, Benita, for sharing your experience with us. It's wonderful to hear how much you enjoy working with Kim and that she makes the process enjoyable while demonstrating her expertise. Your feedback is greatly appreciated, and we're glad to have you as part of our community."

"Thank you, Adam, for your kind words and perfect rating. It's wonderful to hear that you found the service personable and helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service."

"Thank you, Dillen, for sharing your positive experience with Ashlin. It's wonderful to hear that her knowledge and ability to clearly explain policy options made a difference for you. Your feedback is greatly appreciated and helps us continue to provide excellent service."

"Thank you, Emily, for sharing your positive experience with us. We're delighted to hear that Kyle and the rest of our team were able to provide you with friendly and helpful service. Your feedback is greatly appreciated and motivates us to continue delivering excellent service."

"Thank you, Chris, for sharing such a positive review! It's wonderful to hear that Hunter and Ashlin made your transition to the area smoother with their professional and friendly service. We're glad they could offer helpful advice not only on insurance but also on local spots to explore. Your kind words about choosing Hunter Jones as your agent mean a lot to us. We're here to help with any of your insurance needs and appreciate your trust in us."

"Thank you, Gabe, for sharing your positive experience with Kyle. It's great to hear that he was able to assist you with your small business insurance needs and prioritize what's best for you and your company. We appreciate your trust in us and look forward to continuing to support you in the future."

"Thank you, Jackson, for sharing your positive experience with us. It's wonderful to hear that our team, especially Kyle Batey, was able to provide you with attentive and knowledgeable service. We strive to ensure our customers feel supported and valued, and your feedback reaffirms our commitment to these goals. Your satisfaction is our top priority, and we're glad to have met your expectations."

"Thank you, Ethan, for sharing your positive experience with us. It's wonderful to hear that Kyle provided you and your family with exceptional service. We are committed to delivering quality care and attention to all our clients, and your feedback is greatly appreciated. If there's anything else we can assist you with, please let us know."

"Thank you, Makayla, for your kind words and recommendation! We're delighted to hear that you had a positive experience with our team. Your feedback means a lot to us, and we're committed to continuing to provide excellent service. If there's anything else we can assist you with, please let us know."